 |
|
Warranties and Maintenance Support
Services |
 |
Once installed
and fully commissioned, tested and
documented the installed system has
fulfilled its basic requirement.
Regular and simple maintenance is
necessary to ensure optimum
performance. |
|
All installations performed by F.O.S.S. are
warranted for 12 calendar months from
completion to specification or quotation.
Our warranty provides for the possibility
for the correction of any defective
equipment, materials or workmanship, or any
failure of the installation performance to
specification attributable to F.O.S.S. for
the duration of the warranty period. Any
defects will be corrected free of charge.
A warranty will not cover such failure which
is a result of the negligent or accidental
damage by others.
|
|
Any networking
equipment and hardware will be
covered by suppliers' and
manufacturers' warranties which is
normally a minimum of one year. If
the product is found to be defective
then it should be returned to
F.O.S.S. for repair under warranty. |
 |
|
|
The Customer should
receive full training in simple procedures
to be adopted during cabling disconnection,
recommendation or reconfiguration.
Potential damage may result due to misuse of
the connectors, cable and equipment, plugs
and connector adaptors. Interference with
this components may cause system failure.
Correctly installed cabling should limit
unauthorised access to enclosures and cable
assemblies. |
The design of any network should reflect
reparability and redundancy which are
intended to reduce the cost of disruption.
The importance of the transmitted data, in
terms of its security, value or convenience
must be assessed and consideration should be
given to ongoing support in the form of
formal Maintenance and Repair contracts. |
|
All networks are different and therefore
need a tailor made support agreement.
F.O.S.S. can suggest many options from a
full range of choices which can be
individually selected by the Customer. |
- Overnight Hardware Replacement
- Expeditor Hardware Repair Service
- Customer Repair Service
- Time and Materials Service
- Product Installation Service
- On site call out response - U.K.
Wide
- 4 hour on site
- 8 hour on site
- 24 hour on site
- Routine Maintenance
- Spares Holding
- Site Audit
|
