Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centres, and related services directly and through its channel partners to leading businesses and organisations around the world. Enterprises of all sizes choose Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

KEY AVAYA FACTS

• Avaya employs approximately 16,000 people worldwide, including 2,300 research and development professionals
• Avaya has approximately 4,400 patents
• Avaya has more than 4,000 channel partners worldwide, including system integrators, service providers, value-added resellers and business partners that   provide sales and service support.

Avaya consistently is recognized as a global leader by industry and technology experts and has achieved worldwide Leadership positions.

No. 1 Worldwide in Unified Communications and Telephony Systems

Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone— using wired, wireless or broadband connections. IP Office has the ability to work with IP, digital, analog, SIP or wireless technologies. Use the devices you want, wherever you need them.

Avaya’s open, standards-based UC software and hardware are widely recognized as the most reliable, secure and comprehensive offerings in the industry.

Contact Centres

Avaya’s contact centre solutions include intelligent routing, self-service and proactive contact applications that drive effective communications and transactions with customers. In addition, Avaya’s analytics and reporting platform, Avaya IQ, provides companies with detailed customer information that improves profitability and customer retention.

Integrated Office Communications

Avaya’s Integrated Office Communications unit is focused on enterprises with up to 250 employees. Its flagship product, IP Office, is a complete solution for telephony, messaging, networking, conferencing and customer management designed for the requirements of small and medium enterprises. The products and services are sold primarily through Avaya’s global Channel partners.

Avaya IP Office

Do you think that the size of your business means that your employees need less functionality than those of a larger enterprise?

Do you think that only large enterprises need to converge their voice and data networks to save money, enable feature rich telephony, improve user productivity, and adopt powerful applications?

With Avaya, you don’t have to give up on the idea of leading edge; converged technology applications that can help you grow your business with rich telephony features and voice quality and reliability. All of the same world-class features of our telephony solutions that we have been engineering for many decades are offered by Avaya on traditional voice networks and on pure Internet Protocol (IP) networks, and on platforms specifically designed for small and medium businesses or branch offices of a large enterprise.

Imagine a solution that meets your communications needs today and tomorrow. Think how great it would be to have full feature functionality of a large PBX and data networking and value-added applications all in one integrated system.

Does this sound too good to be true?

• The Avaya IP Office system, Convergence magazine’s 2002 Convergence Product of the Year
• Telephony magazine’s 2003 Product of the Year
• VARBusiness magazine’s Tech Innovations in 2004
• SearchNetworking.com magazine’s Product of the Year for Converged Network Solutions in 2004
• Internet Telephony magazine’s Product of the Year 2004 and Product of the Year 2005
• Customer Interaction Solution magazine’s CRM Excellence Award in 2006
• Internet Telephony magazine’s Excellence Award in 2007 and Excellence Award in 2008
• What to Buy for Business ‘Best Buy’ in 2009 provides world-leading solutions designed for small and medium-sized businesses in an integrated, modular and scalable package. Avaya’s deep understanding of small business needs enables them to deliver the same capabilities that large companies enjoy, at an unmatched price and performance, in a simple-to-use and cost-effective system.
• Successful companies are always looking for new ways to do more with less—keeping their business flexible, innovative and competitive without driving up operating costs and capital expenses. Avaya puts the solution at your fingertips: the Avaya IP Office communications system.

Avaya IP Office is the right choice for any small business today—whether you are 5, 25 or 250 employees… just getting started or already established…have a single office, a home office or multiple stores/sites.

Serving Customers Effectively with Unified Communications

Your office phone, cell phone, e-mail, texting, instant messaging and more are all essential to the way you work today. But are you managing your communications —or are your communications managing you? Think about it—how often has the following happened in your company?

• A customer or prospect calls with an urgent, time-sensitive request, but is unable to reach the right person for an answer
• An unexpected development—severe weather, a personal matter—leaves a key employee stuck at home and completely unproductive
• Staff give out personal phone numbers (such as a mobile) that confuse customers and affect your control of those relationships
• You suspect peak call volumes result in lost calls, but have no idea how many or how much it’s costing you

These are all everyday occurrences that can impact your image, your employees’ ability to perform at their best, your customer service, and ultimately your bottom line. Avaya IP Office is ready to address every one of them—and much more.

Unlike other solutions, Avaya IP Office uses built-in intelligence to simplify your use of wired, wireless and Internet communications. Instead of keeping your communications separate, Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension, collaborate with dozens of customers or staff members on a conference call and get detailed reports that show how well your company is responding to customers.